i-Source Infosystems Pvt. Ltd.

Your Managed IT Partner

+91-20-25655830
Call us for details

MANAGED IT SERVICES


“Better Managed Better Delivered”


Dynamic business environments demand supporting IT environments to be robust, available, flexible and scalable.


This leads to increased complexities and require high management efforts, keeping IT teams on their toes.


Managed services provide enterprises with an opportunity to outsource a wide range of operational tasks to reduce internal complexity. It allows the enterprise to focus on its core business with agility and power of delivery to address the market and customer demands. Free from the mundane tasks of IT management, leaders can focus on supporting business growth.


Managed services are no longer just about a specific slice of the IT Infrastructure of the enterprise. Increased IT complexity, and a highly connected digital world, is driving the adoption of more bundled offerings with greater functionality. This leads to end-to-end IT services offerings and adding value to the business. This is not just a matter of bundling various services for commercial advantage and sourcing value., but the integration of these services enables solution flexibility and management advantages that can create higher service levels.


We help companies align the IT center environments to business requirements, while adopting best practices and proven solutions. Ensuring end-to-end performance, availability and visibility of business services, applications and infrastructure resulting in lower operational expenses, reduced mean time to repair, and improved health of business services.


We utilize our full range of services to provide flexibility to choose a Fully Managed engagement or a co-managed platform with our IT experts working alongside client’s IT team.

i-Source’s Managed IT services offer a comprehensive suite of responsive, flexible, reliable and process driven service and solutions that deliver value to our client’s business.


Our service offerings spans across the lifecycle of Plan-Build-Manage-Monitor including Consulting, Data center, End-user computing, network, Security, IT Operations and transformation services. We provide 24x7 services across the globe over 50 clients in multiple industries such as Banking, Manufacturing, Retail, Healthcare, IT/ITES and many more. I-Source’s continual improvement and innovative approach ensures delivery in time and meeting client needs.




Fully Managed IT Services


  • Works with client’s business management
  • Shared CIO service
  • End-to-end ownership
  • On site- Offshore hybrid model

ENGAGEMENT
MODELS




Co - Managed IT Services


  • Works with client’s IT Management
  • On-site program management
  • Onsite IT Organization
  • Optional Offshore monitoring & service desk










Value Proposition




Benefits





Acting as a single node service between the end-users and the service delivery team, centralized Service desk simplifies the Incident management, Service request management and Reporting.

Offerings

  • ITIL Service Management
  • Knowledge management
  • Support automation
  • Reporting and Analytics

Benefits

  • Trained Service desk ensures service within the SLA
  • Central service desk offers global reach
  • Tools capable of data recording and analytics help improve service delivery

Comprises of end-to-end management of the end user IT asset environment and focuses on standardization, automation and proactive management to increase the availability of service leading to increased business productivity.

Offerings

  • Service Desk Support
  • OS & end client application updates and patch management
  • Antivirus and Security management
  • Network connectivity
  • Backup & restoration

Benefits

  • Higher customer satisfaction
  • Improved Asset inventory management
  • Optimum utilization of the end computing device/ IT asset
  • Longer asset utilization cycles – increased ROI

We design, build and manage data centers following EIA/TIA 942 standards like Tier II and Tier III compliant as per the business requirement. We manage both IT and Non-IT infrastructure to ensure maximum uptime of the Data center using industry standard tools and 24x7 monitoring from our Central command center.

We design and implement Ventilation and Storage solutions tailored to the business needs. We provide cloud transition services to migrate systems and applications to the cloud.

Offerings

  • Design and build
  • IT Infrastructure including Network, Servers, Storage, Virtualization, and Security.
  • Non-IT Infrastructure including HVAC, Fire detection and suppression systems, Access control and surveillance, Rodent repellent systems, BMS and other automation systems.
  • 24x7 Proactive monitoring and management
  • Server and Storage management
  • Database management
  • Application management

Benefits

  • Increase uptime reducing TCO
  • Optimized data center resources provide higher efficiency
  • Improved service levels

Our Network experts evaluate and manage network within the context of current and future business requirements and keep the infrastructure serving business needs effectively. The network uptime and performance is paramount to the business delivery. Our network architects design and implement networks to provide redundancy, resilience, quality of service and efficiency at Core, Aggregation and Access layer.

Offerings

  • Design, Architect, Implement and configure
  • Network Optimization
  • 24x7 monitoring
  • Problem detection, resolution, notification and reporting
  • Network Device lifecycle support

Benefits

  • Improved network availability more than 99.5%
  • Effective utilization of devices – improved ROI
  • Business continuity
  • Optimized performance leading optimized investment

i-Source security experts establish overall security framework for the organizations apt to their business requirements. Various tools are implemented to protect the critical assets reducing the security risks across various layers of the Infrastructure


The service management team operates within the security framework to monitor and proactively manage the security incidences.

Offerings

  • Authentication and Access Management
  • Confidentiality, Availability and Integrity Management
  • Security updates and patch management
  • Periodic audits and Trails
  • Proactive monitoring and prevention
  • Forensics
  • Endpoint security and DLP
  • Incident management and disaster recovery

Benefits

  • Secured IT environment
  • Minimal service disruptions caused by security attacks/ malwares/ Virus
  • Wining trust of the end client assuring secured IT delivery

i-Source understands the need of managing business critical IT Infrastructure applications. We manage the applications so the client can focus on running and growing the business. We deploy innovative technology and industry best practices to continually optimize application availability and performance.

Offerings

  • Active directory configuration and management
  • Email platform design, implementation and management
  • Designing and deploying Collaborative tools for office management
  • Database Management including administering and optimizing Microsoft SQL, and MySQL on, Windows and Linux platforms

Benefits

  • Application availability and performance
  • Efficient business platform leading more productivity