INFRASTRUCTURE MANAGEMENT SERVICES
“Remote Infrastructure Management Services –iPro”
Organizations have pressing need to stay competitive by reducing costs and downtime.
i-Source helps clients gain value from remote infrastructure management (RIM) engagements through its Remote Infrastructure Management platform “iPro”. By providing 24/7 RIM services, we enable organizations to gain higher growth and productivity, increased service levels for end customers, and improved client delivery through the proactive management of their IT Infrastructure.
i-Source provide integrated business solutions for monitoring, managing, and securing critical networks, servers, databases, and applications across a wide range of technology platforms through its Global Command Center. Our RIM services act as a single source and cater to a wide range of IT Infrastructure needs, delivering tangible and continuous business value using industry standard process based framework.
Proactive Monitoring (FCAPS) –@ our state of Art Command center, with 24 x 7 X 365 real time monitoring of IT assets (Servers, Storage, Networks, Security boxes, Databases and Application), Alert, Escalations and real time status to identify any potential threats and fixing them before it causes disruption. Improves the first call resolution and helps for root cause analysis.
Resolution Management – Troubleshoot, diagnose for quick resolution – Local/Remote.
Desktop Services - Basic
Desktop Hardware Management Services
Desktop Application Management Services
Server Management Services - Basic
Server Hardware Management Services
Advanced Server Management Services
Other server management services
Advanced Network Services
Our Network experts evaluate and manage network within the context of current and future business requirements and keep the infrastructure serving business needs effectively. The network uptime and performance is paramount to the business delivery. Our network architects design and implement networks to provide redundancy, resilience, quality of service and efficiency at Core, Aggregation and Access layer.