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IT Enterprise Solutions


IT Infrastructure Services


Application Support Services

 

Application Support Services

i-Source is experienced in providing Application support services and customize your support program to match your skill-set needs, and craft a response time guarantee that gives you peace of mind that your critical data infrastructure has the support your business requires.

We provide services in the following Applications:

IBM Cognos (BI)

We are Experienced IBM Cognos Support Provider and we work alongside our clients to maintain and develop their systems further, in a memory efficient manner, independently. For peace of mind, some of our clients opt for an application support contract.

We take Immediate action to resolve any business critical issues.

Support services:

We are able to provide Application Support, tailored around your company’s individual requirements

  • Strategic data warehouse planning and best-practice design
  • Data ETL on all platforms
  • Server tuning and support
  • IBM Cognos BI, support, report development and maintenance
  • 24/7 technical support will be made available shortly
  • Business user training and mentoring
  • Web development for Business Intelligence and performance management systems

SalesForce

By design, Salesforce is a highly customizable CRM. Salesforce provides a range of services for your evolving business needs. Some of it's customizations are such that you can do. For others, you can rely on us.

We are an offshore custom development company with experience of providing Salesforce CRM solutions and customizations for varying customer needs across many industry domains.

If you need to adapt Salesforce functionality to your company’s existing processes and workflows or improve them so as to make them more efficient and effective, our team of Salesforce experts will understand and tailor craft solutions for your unique business needs, leveraging our strong expertise in customizing and extending Salesforce. We can help you customize your Salesforce experience. We can also personalize/customize your existing Salesforce.com CRM solution. Additionally, we also help customers on Mashup web page development.

Support services include:

  • Customization
  • Custom Application Development
  • Integration
  • Migration
  • Administration / Support

Biztalk server

From bringing integrity within your internal enterprise applications – EAI – to connecting with your key external trading partners – B2B & EDI – our background and experience in delivering BizTalk service oriented solutions will be there to assist you every step of the way

Development

Our total turnkey model provides you with assistance during every stage of the development life-cycle from Requirements & Design to Deployment & Support. Let us speed your implementation time-to-market with its proven development services

Maintenance and Enhancement

Need to build on and extend the reach of your existing integration solutions? We will deep-dive to ensure the new applications are well integrated into your existing systems and will re-use your existing patterns and framework. This service offering is backed by our standard warranty and support.

Monitoring and Support

The middleware layer remains one of the most critical pieces of the corporate IT architecture. We have a dedicated organization that provides 24X7X365 production support to any sized BizTalk operating environment. Our support service offering ranges from break-fix to proactive support models, fully tailored to the needs of the clients.

Migration

Need to ensure that your integration platform is on a current and supported application stack and takes advantage of the newer integration technologies? we will employ a proven methodology to mitigate the risks typically associated with upgrade and migration projects.

SiteCore

Sitecore is a full-featured content management system built on .NET. Without being constrained by the framework our army of skilled developers can meet all of your unique requirements. Sitecore is a piece of a technology that is revered both by its users and as well as it's developers.

We have a full staffed team of analysts and developers, available on-demand, dedicated to supporting your Sitecore website and server infrastructure. We provide best-in-class Sitecore support services to oversee your ongoing web and CMS operations.

Our Services include:

  • First-time Sitecore Implementations
  • Sitecore Digital Marketing System
  • Sitecore Content Migrations
  • Sitecore System Integrations
  • Sitecore Print Experience Manager (PXM)
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