Most mid-sized enterprise leaders today are aware of the powerful enabling role of technology in their quest to become effective and efficient. But many of them worry that they will be swept away by the inherent dynamism of the space.

Given the pace at which trends evolve, it’s hard for them to keep track of what’s best for their business. This is where technology partners can come in and empower these organizations to make decisions that best fit their business use case.

The Technology Challenges of Modern Organizations

Mid-sized organizations across all sectors today are looking to exploit the benefits of modern technology innovations and accelerate their growth path. But when it comes to actually implementing and maintaining these systems, they often hit a roadblock. Here are the top three challenges mid-sized organizations face in their technology journey:

Monitoring Enterprise Networks

With new applications, devices, and tools constantly accessing enterprise resources, monitoring, managing, and securing critical networks, servers, databases, and applications across a wide range of technology platforms becomes critical. However, most mid-sized organizations struggle to do this effectively, especially with shifting IT needs, and are unable to maintain the availability and uptime of their networks.

Managing IT Infrastructure

As businesses increase their dependence on technology, the management of this constantly growing IT ecosystem becomes extremely complex. Aligning IT vision (and budgets) to business requirements and modernizing legacy applications while adopting best practices and proven solutions is a herculean task. So is ensuring end-to-end performance, availability, and visibility of business services and applications, lowering operational expenses, and improving the health of workflows.

Maintaining Security

The high degree of sophistication of cyberattacks renders even the most seemingly secure network system ineffective. To stay on the leading edge of new attack vectors, organizations must adopt and maintain highly secure information protection methodologies. But with a limited in-house team and conflicting priorities, ensuring the sanctity of information with the use of constantly updatable intelligent mechanisms becomes extremely difficult.

The Expectations from Technology Partners

As organizations realize the vital role technology plays in their growth path, they also recognize their inability to identify, implement, manage, support, and maintain modern systems. This is why several organizations turn to Managed IT Services partners who can help them handle the complexity of IT management while allowing them to focus on their business.

But when it comes to choosing the ideal partner, several checkboxes need to be ticked. Here are 5 expectations mid-sized enterprises have from their technology partners:

1. Serve as an Expert Voice

The most crucial role a technology partner can play for organizations is to serve as an expert voice that brings some order to the chaos. As skilled and proficient specialists, they must be able to help enterprises make the right technology choices. They must also suggest the best technology options that fit the organization’s tactical and strategic needs. Implementing them quickly, economically, and securely comes later.

2. Offer Tailored Services

Today’s organizations need partners who go beyond a one-size-fits-all approach. They want partners to understand their business and deliver complete personal attention – as compared to a large provider who handles hundreds of accounts. This is essential to building strong relationships as well as addressing the inevitable sticky situations on the ground.

3. Help Capitalise on Tech Investments

Technology partners are expected to help organizations use modern technology to its full capacity. This is a journey of many steps, but the first one decides the direction. The right technology partner should act like a guide who helps chart the right course of action and then navigates it in close collaboration with the organization.

4. Craft a Robust Technology Roadmap

When it comes to embracing digital technology, organizations often lack vision, with many unsure of how to go about it. As skilled and experienced connoisseurs, technology partners must craft a proper roadmap that considers several factors – from the current IT landscape to resource strength, budget, business goals, and more. Any mid-size company would like a proper roadmap and justification to go for a particular technology.

5. Go the Extra Mile

Today’s organizations don’t just want their technology partners to just offer a bunch of IT services. They want partners to be agile and flexible in how they respond to challenges and provide information. They also prefer partners who are willing to go the extra mile to build tailored solutions.

Leveraging Technology Partnerships to Address Market Demands

Mid-sized organizations have too much to worry about today; increasing competition, emerging new trends, and wavering customer loyalty make it difficult for them to maintain their status quo. As they embrace new technology to deal with these challenges, they end up with surging operational complexity.

Leveraging technology partnerships allows them to focus on their core business with agility and excellence and address evolving market demands. Free from the burden of resource-intensive IT management, it allows business leaders to focus on supporting growth and driving their business forward.

At i-Source, we make a difference by helping our clients successfully achieve their business goals. Our rich and robust set of skills and deep experience allow us to solve the problems mid-sized organizations face in their day-to-day. By working closely with them, we learn about their business, create and deliver customized, results-driven solutions and services, and constantly drive efforts to address their business challenges. Get in touch today to learn more.