Network Engineer
Role Description:
- Troubleshooting highly complex customer network issues (LAN & WAN) and providing corrective actions to restore customer services
- Troubleshooting and resolving highly complex WAN issues in coordination with carriers & suppliers
- Maintaining and taking periodical backup of all IT components
- Designing, updating the WAN & LAN diagrams and documenting network details
- Responsibility for creation of MOP/SOP, change management
- Responsibility for technical documentation of customer network and updating internal knowledge database
- Proactive monitoring of Solarwinds
- Performing impact and risk assessments for the planned and project tasks
- Performance tuning of Network devices
- Providing technical inputs for monthly customer service review reports and creation of Service Improvement Plans
- Assist in creation of Root Cause Analysis (RCA) with Level 2 and Level 1 engineers
- Adherence and compliance to the defined processes and tasks assigned
- Training and Mentoring Level 2 network engineers and other staff as necessary
Other Responsibility:
- Hands-on experience of troubleshooting Cisco ASR, ISR routers, 4600 and 6500 switches, MERAKI wireless controllers
- Hands-on knowledge and working experience in Security Productions such as ASA ,FTD, Checkpoint Firewall and WSA appliance
- Expertise in CISCO switch ( 4500,6500 and 9500 + Nexus would be added advantage)
- Good Knowledge of Routing & Switching Protocol, Network Monitoring and remote management tools
- Experience in handling CISCO L3 and L2 Devices
- Knowledge in MPLS and VPN networks
- F5 load balance knowledge and working experience would be an added advantage