Application Maintenance & Support

At i-Source, we understand that application support and maintenance services are essential to keeping your business running. From on-prem support to cloud-based solutions, we offer a broad range of services customized to fit specific business needs, since not all enterprises have the same needs for application support and maintenance.

Our Services

Based on your needs, budget, and preferred engagement model, i-Source can provide round-the-clock coverage for application portfolios.

We provide comprehensive and reliable SLA-driven post-implementation application support spanning from feature enhancements, upgrades, bug fixing, customization, and performance optimization.

Types of Support

i-Source adopts a state-of-the-art approach which includes planning, analysis & design, installation, configuration, deployment, and support. We manage the complete application maintenance life cycle to strengthen digital operations. Also, our unique app support methodology covers everything from regular updates and security patches to bug fixes and performance improvements. We identify potential issues before they turn into show-stoppers, which assures uninterrupted service for your users. Application maintenance services from i-Source greatly change and redefine quality services and customer care delivering enterprise value.

We provide Application Support & Maintenance Services for Cloud Apps, SaaS Apps, Web apps and enterprise apps.

Corrective Maintenance

Corrective Maintenance

Identify, eliminate and correct defects, perform unscheduled corrective maintenance.

Perfective Maintenance

Improve application performance, dependability, and maintainability, add new functionality as required.

Adaptive Maintenance

Adaptive Maintenance

Adapt the application to the new/upgraded environment covering hardware, O/S, and middleware.

Preventive Maintenance

Preventive Maintenance

Identify system faults, address security concerns.

Support Location Strategy

Based on our understanding of the clients’ IT requirement, we propose the following support options:

Onsite
Onsite
Achieve faster issue resolution with lower dependency, minimize need for co-ordination, has higher costs due to onsite presence of multi-expertise team.
Hybrid
Hybrid
Optimize costs due to balanced team structure, comprising limited onsite team for minimal business engagement and faster response for L2 and L3 tickets.
Offshore
Offshore
Lowest cost option, with higher coordination required from client, could face delayed response times due to varied time zones, more suited for L3 and L4 support.

Technology Expertise

  • Microsoft
  • PeopleSoft
  • ServiceNow
  • Salesforce
  • Dynamics 365
  • Oracle
  • IBM BPM
  • IBM Cognos
  • Sitecore
  • Legacy Applications