Peoplesoft HCM and FSCM Implementation & Support
Customer Challenge
The client had a complex infrastructure and was facing multiple hurdles such as disparate business processes within and across client businesses (brands/locations), data redundancy across multiple tools, inconsistent data capture from various sources, dependency on error-prone manual data entry, etc.
The existing partner did not have the required expertise to manage these problems, implement additional modules, and support them effectively. This resulted in high cost of support, operational inefficiency, and lack of credible data for further processing.
i-Source Support
i-Source conducted a detailed due diligence of the ERP instance and the processes. We also conducted a process optimization / re-engineering exercise to suggest and implement need-centric customization of PeopleSoft modules.
Our scope of activities included:
- Implementation PeopleSoft HCM and FSCM 9.2 Pay and Bill functionality.
- Implementation of PUM and PeopleTools upgrades.
- Identifying Interface points and integrating PeopleSoft with other enterprise software.
- Data cleansing, mapping, de-duping, conversion.
- Automation of non-value-add (NVA) process steps and application modernization for efficiency improvement.
- Enabling employee self-service through a simple mobile application.
- Quick BI Publisher report generation for executive consumption.
- Managed Services and Application Support for PeopleSoft instance, legacy applications and interfaces.
Business Value Delivered
- Reduced support and maintenance 50%+
- Improved ease of use for implemented modules and provided quick access to functionality.
- Improved data consistency, visibility & reliability.
- Improved end-user productivity by 30%+
- Reduced pain areas to significantly improve employee satisfaction.
- Ensured faster billing and revenue collection.