Business Process Management

//Manufacturing

Customer Challenge

The client’s manufacturing facility produced various pharmaceutical products using manual data entry procedures and legacy tools. As a result, they faced issues with data collaboration, redundancy, and incorrect statistics.

To address these issues, the following steps were necessary:

  • Digitalization and automation of manual processes for manufacturing, Contract Management, and various other in-house processes
  • Standardization of complex business processes spanning multiple departments in various locations across different countries
  • Maintaining audit trails and historical data
  • Timely and accurate reporting at various organizational levels
  • Tracking status of products under manufacture
  • Ensuring data redundancy, reliability, and security
  • Centralized storage and retrieval of documents

i-Source was chosen to provide an end-to-end solution.

i-Source Solution

  • Web Applications: Web applications were implemented following SDLC with AGILE model, by capturing detailed User Requirement Specifications and understanding processes followed by Manufacturing units and various departments, using IBM BPM & ServiceNow.
  • Master Database: Updatable Master Database created with defined terminologies based on analysis of processes.
  • Departmental Connectivity: Web applications were designed to interconnect various departments to share information, track status and conduct planning, computations, and corrections.
  • Alerts and Auto mailers: Timely auto-mailers containing reports sent to users and management to track status and performance.
  • Real-time and Accurate Reporting: Computations with real-time and accurate reporting with tables and graphics implemented to track performance and make corrections, in a reader-friendly format.
  • Authenticity: Web applications user authenticated to organizational policy.
  • Data Redundancy and Reliability: Interconnected web applications implemented to maintain data redundancy & reliability and prevent corruption.
  • Data Security: Data stored via implemented web applications is authentic and secured with high level of encryption.

Business Value Delivered

  • Use of standard workflow frameworks and careful implementations improved the efficiency and reliability of the system.
  • Standardization of processes across the world resulted in uniformity and improved client satisfaction
  • Ease of modifying processes
  • Enabled accurate cost estimation and savings.
  • Enhanced departmental productivity.
  • Efficient inter-departmental collaboration
  • Optimized supply chain.
  • Optimized supply chain