Managed Infrastructure Services for a European Manufacturing Major

//Manufacturing

Customer Challenge

The client had a central IT setup with a Data Center running over 85 Virtual Servers hosting various business applications. The major challenges were substandard network performance, high storage utilization, slow server performance, slow application performance, unstructured expansion of network and systems spanning multiple buildings and lack of documentation and change management. The internal team also did not have the required expertise to manage the IT infrastructure.

The client chose i-Source to address these challenges.

i-Source Solution

  • Network Assessment: i-Source NOC experts connected remotely to assess the client’s IT environment using diagnostic tools. The information collected included the hardware, storage, software, and network topology.
  • Storage Optimization: i-Source engineers managed Virtualized Infrastructure and optimized storage by identifying duplicate, unwanted data, and applications to create additional space.
  • Remote Management: i-Source managed the servers and critical devices remotely and submitted reports periodically on uptimes and performances of IT assets.
  • IT Optimization: i-Source IT architect conducted on site IT assessment and designed plan for IT re-structuring and was rolled out phase wise along with ITIL based SOPs.
This resulted in better management of its complex IT network, improvement of network, applications and server performance, business continuity and efficient management of multi-location IT systems.

Business Value Delivered

  • Reduced Cost of Storage Operation
  • Compliance with Industry Standards
  • Predictive Business Operations
  • Assured Business Continuity
  • Remote Monitoring and Control
  • Realistic, Real-time, Data-based Decision Making
  • Proactive Identification of bottlenecks and Corrections